• The manufacturer warrants to the original retail purchaser products to be free from defects in material and workmanship.
• Warranties do not cover misuse of product.
• Should a defect occur, the product warranty does not renew.
• Warranties only refer to manufacturer defects and are as follows:
• Accessories: 30 days
• Amicus robots: 3 years
• Practice Partner Robot: 1 year
• Tables: warranty varies by model, see table section for details.

Below is a map of the normal transit times for FedEx Ground:

PAYMENT & TAXES

• All prices on website reflect US dollars.
• USD or CAD is the required form of currency for orders shipping from our North American warehouses and accepted forms of payment are:
• Visa, MasterCard, American Express (US only), Discover (US only) and PayPal.
• If you would like to pay via cash, check or money order, please contact us.
• There is a $25 fee for all wire transfers.
• Canadian shipments are subject to applicable GST/HST taxes.
• Canadian shipments may incur duties upon receipt.

CUSTOM-MADE RACKETS

• Custom-made rackets are non-returnable and non-refundable.
• Rackets are assembled at no extra charge.
• Custom-made rackets can only ship from our North Carolina warehouse.

TABLE SHIPMENTS

• Retail table shipments are eligible for free Curbside Delivery shipping within the 48 contiguous United States.
• Shipping quotes include standard Curbside Delivery.
• Curbside Delivery is placement of the table onto the ground, sidewalk or curb. The freight carrier will not assist in transporting tables inside the house, up or down steps or help in assembling the table.
• Tables can only be delivered Monday-Friday and most freight carriers require a four-hour window for delivery time. You should be present or have an adult present to receive and inspect the delivery.
• Due to the size of the truck, freight companies may be unable to access certain residential areas. If you feel that your required destination is such, please contact us prior to placing your order.
• Additional services that can be provided by the freight company, such as Inside Delivery, will incur additional charges and will need to be arranged with the freight company prior to delivery arrangements.
• Inside Delivery is limited to movement through a front/back door, or threshold such as a garage, but not stairs or inner rooms.
• Additional services are to be paid directly to the carrier by the customer.
• Should you need to change the ship-to address for any reason once the table has been shipped, an additional charge will apply.
• Bowmar Sports is not in any way affiliated with the freight carriers used to transport your shipment.
• Tables cannot be shipped COD.

TABLE DELIVERY

• Delivery times cannot be arranged by Bowmar Sports on behalf of the receiving customer.
• Should you not be available during the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees as they are charged by the freight company.
• We will notify you once your table has been shipped and provide you with the PRO (tracking) number and the local terminal’s phone number.
• Delivery can only be arranged once the shipment has reached the local terminal in the city you reside.
• An adult must be present to receive and inspect the table.
• Curbside Delivery is placement of the table onto the ground, sidewalk or curb.
• Once the table has been removed from the truck, and while the driver is still present, you MUST inspect the table:
• Table damage must be noted on the delivery receipt.
• If you suspect damage that is not visible, please note “Subject to Inspection” on the delivery receipt.
• If the driver will not allow you to make this notation, refuse the shipment.
• All of this must be observed to ensure proper credit.
• For any concealed damage found after the delivery, you must notify the freight company within 10 days.
• If you find your table has concealed damage, do not assemble the table.
• If a table has freight damage and a pick-up by the freight company is required, you are responsible for repacking the table in its original packaging.

RETURNS/EXCHANGES

• Return merchandise will not be accepted without prior oral or written authorization and proof of purchase.
• At Bowmar Sports discretion, items which are deemed to be unfit for resale are non-returnable and non-refundable.
• Items returned for credit will be assessed a restocking fee at 10% of the purchase price, or a minimum of $5.00.
• Returned goods must be shipped with freight prepaid. If the returned merchandise is found to be factory defective, the shipping charges will be credited to your account.
• For all returned merchandise, the service charge will only be reimbursed for products which are found to be factory defective.
• Custom-made rackets are non-returnable and non-refundable.
• All CDs, DVDs, and videos are non-returnable and non-refundable unless found to be factory defective.
• All order discrepancies must be resolved within ten days of the date of delivery, after which all sales are considered final.
• After 30-days of purchase, items are non-returnable and non-refundable.
• Prices and policies are subject to change.

PRICE GUARANTEE

The Butterfly Price Guarantee assures you that products purchased from ButterflyOnline.com will cost you less than or equal to products purchased from any other online retailer that lists their prices in U.S. Currency. If you find a regularly priced product available from an online retailer in North America, with prices in U.S. Currency, to be cheaper prior to your purchase, we will not only match their price, but also take an additional 10% off the difference in price. This offer excludes sites that are not permitted to sell outside of their given territory or products deemed, in our opinion, to be counterfeit.

SHIPPING POLICY 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@topsportstech.com. 

The Estimated Delivery on the product page is an estimate, therefore if the product arrives outside of the estimated delivery window the customer will hold no action.  Top Sports Tech will do its best to communicate shipping delays but cannot control global and local supply chain issues. 

No Shipping outside the USA's Continental 48 States unless otherwise specified by a Top Sports Tech representative

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

• Threshold Shipping:This involves the item being brought onto your porch, or into a sheltered/garage area. 
• White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

RETURN AND REFUND POLICY

Cancellations & Refunds:At Top Sports Tech we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to sales@topsportstech.com or call us at (469) 518-4269

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (469) 518-4269 or email sales@topsportstech.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provideestimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Top Sports Tech control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Top Sports Tech, you are acknowledging the following of the Exchange Agreement:

• I understand I am to  inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to top sports tech within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%. 
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Top Sports Tech.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Top Sports Tech (such as manufacturing and logistical constraints of our partner companies).

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to sales@topsportstech.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Top Sports Tech default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@topsportstech.com.

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact sales@topsportstech.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.