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750W 75N.m 80 Miles Front Fork + Post Suspens Step-Thru Utility E-bike
Warranty Policy
1.Warranty and Guarantee
The warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, Engwe will send the replacement parts free of charge.
After the warranty period, the customer has to pay replacement parts and shipping fees. The bike which Engwe sell are factory new regular products, all parts are the same as the original parts.
In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.
Please kindly note: Used ebikes, modified ebikes are not covered by the warranty.
2.Warranty coverage
One of the following conditions does NOT qualify for warranty:
3.How to apply for warranty
Engwe offers free FedEx Ground shipping on qualified orders.
| Shipping Country | Shipping time | Costs |
| United States | 7-10 days | Free shipping |
| Canada | 7-14 days | $400 USD for freight & tax |
| France | 7-10 days | No shipping choice |
| Germany | 7-10 days | No shipping choice |
| Italy | 7-10 days | No shipping choice |
| Austria | 7-10 days | No shipping choice |
| Belgium | 7-10 days | No shipping choice |
| Bulgaria | 7-10 days | No shipping choice |
| Croatia | 7-10 days | No shipping choice |
| Czech Republic | 7-10 days | No shipping choice |
| Denmark | 7-10 days | No shipping choice |
| Estonia | 7-10 days | No shipping choice |
| Finland | 7-10 days | No shipping choice |
| Greece | 7-10 days | No shipping choice |
| Hungary | 7-10 days | No shipping choice |
| Ireland | 7-10 days | No shipping choice |
| Latvia | 7-10 days | No shipping choice |
| Lithuania | 7-10 days | No shipping choice |
| Luxembourg | 7-10 days | No shipping choice |
| Malta | 7-10 days | No shipping choice |
| Netherlands | 7-10 days | No shipping choice |
| Poland | 7-10 days | No shipping choice |
| Portugal | 7-10 days | No shipping choice |
| Romania | 7-10 days | No shipping choice |
| Slovakia | 7-10 days | No shipping choice |
| Slovenia | 7-10 days | No shipping choice |
| Spain | 7-10 days | No shipping choice |
| Sweden | 7-10 days | No shipping choice |
Track your Order:
For Pre-Order E-bike:
RETURN
Engwe have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns are not allowed after 30 days of the delivery date.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display, it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that Engwe can evaluate the issue and make it right.
To start a return, you can contact us at service@engwe-bikes.com. If your return is accepted, Engwe’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.
You can always contact us for any return question at service@engwe-bikes.com.
NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
Shipping and Handling fee for non-quality issue return:
REFUND
A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;
If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.
How can I get the refund.
If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.
