Electronics

• Display: Backlit LCD with 0-3 speed mode selection, speedometer, odometer, trip odometer, battery life, and more
• Throttle: Integrated LCD & display throttle system
• Motor: 1200W 4:3:1 geared rear hub motor for easy hill climbing.
• Battery: 1152 Wh
• Controller: 60V, 1500W (1800W Peak Output)
• Charger: 67.2V, 3 Amp CycleBoard Charger, works with 100-240V AC outlets
• Hydraulic Braking: Hydraulic braking system provides fast stopping power as you begin to pull the lever & engage the rear hydraulic brake disc, much like high end bicycles.
• Rear Fender with reflective sticker: The golf model does not come with a integrated rear fender with tail light. Instead, it comes with a rear reflective sticker.
• Range: 40* miles (64 km per charge) (range is an estimate based off ideal riding conditions and rider weight )

Components

• Brakes Calipers: One piece forged aluminum body 2 piston brake caliper
• Brake Levers: 3 or 4 finger Aluminum alloy grip levers with electronic braking sensor and integrated parking brake lever
• Brake Discs: 160 mm Rear Disc Brake
• Fenders: Rear fender with reflective, front fenders are included with the Golf model
• Frame: Aircraft grade aluminum chassis
• Front Wheels: Exclusive CycleBoard 10" x 3" mixed-terrain tires
• Grips: Durable rubber & aluminum alloy material Ergo grips designed to reduce the pressure on the palm during riding
• Handle Bar: Reinforced stainless steel 42" handle
• Deck: 10” x 26” wood laminate deck with grip tape
• Suspension: Independent front suspension + rear suspension
• Rims: Aluminum two-piece hub design making it easy to replace worn out treads.

12 Month Limited Warranty

The COMPANY warrants that all major components
including the battery, motor, display as well as
the frame, handle and wheels will be free from
defects in the materials and workmanship for 12 months from the time of
purchase. Consumable parts such as the grip tape/deck and tires are worn and
tear items and not warrantied.

The COMPANY recommends that the USER first
utilize the support materials shipped with the PRODUCT, PRODUCT diagnosis,
the information contained on the internet, and email support. If unsuccessful
to obtain the service under this WARRANTY, the USER must
notify the COMPANY or its authorized service
representative. CycleBoard also provides paid repairs and parts for sale for
products that are out of warranty. If the PRODUCT proves
defective AND a claim is filled during the warranty period, the COMPANY at
its option, will:

1.Repair the PRODUCT by
means of telephone support, email support, or by providing service at no charge
for the parts or labor.

2.Replace the PRODUCT with
a comparable PRODUCT which may be new or
refurbished.

3.Refund the original amount paid for the PRODUCT,
less a reasonable allowance for the usage, upon its return.

See component warranty duration notes from the defects in the materials and
workmanship.‍

The following are not covered by the warranty.

Damage has been caused by the modification or use outside those specified in the user manual.

The serial number of the product has been altered or removed.

The product has been dismantled and repaired/reassembled improperly or with
aftermarket parts.

Water damage is not covered under warranty.

Damage or fault has been caused by other issues (excluding product design,
manufacture, quality, etc).

Natural wear and tear that does not affect the product function (including
scratches and wear and tear on frame, grip tape, tires, etc).

Damage has been caused by accidents or human errors, such as breakage caused
by rusting in a very wet environment.

Damage has been caused by fire, flood, earthquake, freezing, etc..

ALL IMPLIED WARRANTIES (INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF THE MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE
LIMITED IN DURATION TO THE ABOVE LIMITED LIFETIME / 12 MONTH WARRANTY PERIODS.
CYCLEBOARD, INC. FURTHER DISCLAIMS ALLEXPRESS WARRANTIES.

Some states do not allow limitations on how long an implied warranty lasts,
so the above limitation may not apply to you if inconsistent with controlling
state law.

Shipping Options & Delivery Costs

CycleBoard currently ships to the
following locations:

1) The LOWER 48 States.

2) Hawaii & Alaska: Shipments to Hawaii and Alaska are available. Please contact us for a shipping quote.

3) Canada: Shipments to Canada are available. Please contact us for a shipping quote.

Shipping cost is calculated on a “per
order” basis and is based on the size and weight of the package (Free for
the lower 48 States).

Order Processing Time

Most "In-Stock" products ship within 1-3 business days from date of order via FedEx Ground or USPS in the lower 48 states (excluding AK & HI).  Once your product is picked up from our warehouse in Costa Mesa, CA, you will automatically receive an email with your tracking information showing the anticipated delivery date. If you haven't received an email with this information yet it simply means your order hasn't been shipped.

Delivery Address & P.O. Boxes

Please note that we are unable to
modify the delivery address once your order has shipped. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees.
We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

We want you to be completely happy with your purchase – please read our
return & refund policy for detailed information about our processes.

If you are not satisfied with the Product(s) that you purchased, you may return the Product(s) within thirty (30) days from the date that we deliver the applicable Product(s) for a refund less a 15% restocking fee+5%Processing fees.

The company will provide a refund for the cost of the Product(s) not
including any shipping charges within thirty (30) days of our email confirming your refund. The Product(s) must not be damaged as determined in our sole discretion and must be returned in the original shipping package.

NOTE: We do not accept returns for accessory items.  Only CycleBoard vehicles qualify for our returns policy.

SHIPPING POLICY 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@topsportstech.com. 

The Estimated Delivery on the product page is an estimate, therefore if the product arrives outside of the estimated delivery window the customer will hold no action.  Top Sports Tech will do its best to communicate shipping delays but cannot control global and local supply chain issues. 

No Shipping outside the USA's Continental 48 States unless otherwise specified by a Top Sports Tech representative

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

• Threshold Shipping:This involves the item being brought onto your porch, or into a sheltered/garage area. 
• White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

RETURN AND REFUND POLICY

Cancellations & Refunds:At Top Sports Tech we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to sales@topsportstech.com or call us at (469) 518-4269

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (469) 518-4269 or email sales@topsportstech.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provideestimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Top Sports Tech control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Top Sports Tech, you are acknowledging the following of the Exchange Agreement:

• I understand I am to  inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to top sports tech within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%. 
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Top Sports Tech.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Top Sports Tech (such as manufacturing and logistical constraints of our partner companies).

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to sales@topsportstech.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Top Sports Tech default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@topsportstech.com.

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact sales@topsportstech.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.