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The Prado E-Bike is designed with city and commuter riders in mind. Its large handlebar provides added comfort during your ride while its mudguards keep you clean on any terrain. Elevate your daily commute experience with Prado, which can travel up to 40+ miles per charge - making it the ultimate partner for all your riding needs!
Elevate your daily commute with the Prado S
Swept-back bars provide a neutral wrist position and create an upright posture that is comfortable and easy to see, which is great for commuters. The bar inside the swept-back bars can be used as a bracket.
Strong and powerful, providing strong electric power and making it stable to reach speed peaks. You can cruise around with little to no effort. Wait, climbing the hill, no problem.
The Prado S Electric Bike comes with mudguards to keep you out in the mud and dirt and extend the life of your bike.
Provide power assist level, battery indicator, riding speed, and mileage data, to help you better control your riding state and get better exercise results.
When riding on rough roads, the vibration of the frame is reduced, making the ride more stable, comfortable, and controllable for increased safety.
Velowave focus on details, and for a more comfortable riding experience, we choose a widened and enlarged comfortable seat pad.
It can play a very good braking effect in any condition. More suitable for people with less strength or beginners, the e-bike can be easily stopped with a touch of the brake lever.
Equipped with a 48V/15AH lithium battery and LG battery, it can travel 25-40+ miles per full charge. Removable waterproof battery, about 80% charged in 4 hours.
The Shimano 7-speed drivetrain offers smooth shifting to help you adjust your riding speed to different sections and conditions.
Two-Year Warranty:
Velowave provide a 2-year warranty on Velowave electric bikes frame.
One-Year Warranty:
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
Note: No official warranty is provided for used e-bikes.
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 10% of the purchase price.
The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.
FREE REPLACEMENT
Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
Possible Solutions:
14 DAYS RETURNS
For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.
Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.
To be eligible for a return, the customer must meet the terms instructed below:
For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for return shipping ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
Non-returnable/non-refundable Items:
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at cs@velowavebikes.com if the customer has not received the refund after ten business days.
