Engwe M20 E-Bike

ENGWE M20 Electric Motorcycle 48V13Ah / 48V26Ah 750W20*4.0inch fat tires Go off-road electric Bike electric mountain bicycle

Features

• Cool motor cycle design attractive enough
• 750W powerful motor
• 20 * 4.0inch fat tire is suitable for all roads (Snow, Beach,Mountain, Highway,City)
• 48V13AH battery removable and easy to charge (it can be used with two batteries for longer Travel)
• 48V26AH battery removable and easy to charge for longer Travel)
• Full Spring damping with better experience

What's in the box

• M20 E-bike x 1
• 13Ah Battery Version: 48V13Ah Lithium-Ion x 1
• 26Ah Battery Version: 48V13Ah Lithium-Ion x 2
• Battery Charger x 1
• Assembly Tools x 1
• Pedals x 2
• Handle Bars Shipped Installed On Bike x 1
• User Manual x 1

TECH SPECS

• Material：6061 Aluminum Alloy
• Motor：750W Brushless Motor
• Torque: 55 N.m
• Tires: 20 x 4.0 Fat Tires
• 13Ah Battery Version: 48V13Ah Lithium-Ion Battery *1
• 26Ah Batteries Version: 48V 13Ah Lithium-Ion Battery *2
• Max Speed: 28MPH (The actual speed will vary due to rider weight and road conditions)
• Max Mileage: 34.17 Miles at Electric Mode 1 and 47 Miles at PAS mode 1
• Charging Time: About 5H
• Maximum Climbing degree: 10°
• Brake: 160mm Front & Rear Disc Machine Brake
• Transmission System: Shimano 7 Gears
• Display: LCD Display
• Bike Weight: 76.72lbs (34.8KG)
• 13Ah Battery Version Gross Weight: 94.13lbs (42.7KG)
• 26Ah Battery Version Gross Weight: 104.05lbs (45.9KG)
• Maximum Load: 264.5 lbs (120 kg)
• Rider Heights: 5.2~6.2ft(160-190cm)

Size

• Package Size: (L X W X H): 56.2 X 11.8 X 27.5 (inchse) or 143 X 30 X 70 (cm)
• Unfolding Size (L X W X H): 40.9 X 21.6 X 33.0 inches or 104 X 55 X 84 cm

• A- Height44.8 inches (114 cm)
• B- Total Length65.7 inches (167cm)
• C- Reach14.5 inches (37 cm)
• D- Standover Height30 inches (76.2 cm)
• E- Wheelbase45.3 inches (115.2cm)
• F- Min Saddle Height33.0 inches (84 cm)

Warranty

Warranty Policy

1.Warranty and Guarantee

The warranty period for ebikes is as follows. If the customer finds non-human damage within the warranty period, Engwe will send the replacement parts free of charge.

After the warranty period, the customer has to pay replacement parts and shipping fees. The bike which Engwe sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve the problem of accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please kindly note: Used ebikes, modified ebikes are not covered by the warranty.

2.Warranty coverage

One of the following conditions does NOT qualify for warranty:

• Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
• Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
• Failure caused by improper use or storage by the user, or accident.
• The cost of going to other repair shops for repairs without consent.
• Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
• Please contact us and obtain Engwe written approval before sending any item back. Any products returned without acceptance will not be refunded.
• Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.

3.How to apply for warranty

• Step 1: Take a picture/short video of your question.
• Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@engwe-bikes.com.
• Step 3: Engwe'll diagnose your problem and if it's clear what's wrong, Engwe'll provide a solution.
• Step 4: When comes to issues that can’t be diagnosed in the first place, Engwe will send you the troubleshooting files, it will needs you to detect according to Engwe detection method and provide us with the corresponding videos or pictures, and Engwe will give a solution after receiving the detection videos or pictures.
• Step 5: Engwe will verify your order information and delivery address, and reissue the corresponding accessories to you.

Shipping policy

Engwe offers free FedEx Ground shipping on qualified orders.

• Processing time: Generally it takes 2-3 business days for processing after receiving your order. Please allow extra time for tracking information to be updated, as local couriers may experience slight delays.Orders will not be processed on Saturday or Sunday.
• Delivery Times: It's our goal to make sure your order is processed quickly and efficiently.
• Local Carrier: FEDEX/UPS

Track your Order:

• When your order is dispatched we'll send you an email with your tracking details so you can follow its journey.
• If for any reason you don't receive this or for more shipping information, please email us at service@engwe-bikes.com and we will update on your order's progress.

For Pre-Order E-bike:

• Pre-order product is approximately need 2 months(From the day we launch the Pre-order item) to ship.
• All other we have in stock (not pre-ordered) ship within 1-2 business days.

Return & Refund Policy

RETURN

Engwe have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are not allowed after 30 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused or the e-bike must have less than ten (10) kilometers on the display,  it and must include all items that were inside the box (charger, keys, hardware, etc.), and in its original packaging. You’ll also need the original purchase proof.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that Engwe can evaluate the issue and make it right.

To start a return, you can contact us at service@engwe-bikes.com. If your return is accepted, Engwe’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Engwe is not responsible for the shipping cost of the package returned by the customers themselves.

You can always contact us for any return question at service@engwe-bikes.com.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

• Product from Unauthorized Reseller
• The damage is caused by human
• Special order
• Giveaways or free items
• Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)
• Extra purchased accessories (If you purchase after-sales accessories from Engwe directly, please make sure it is the part you need before purchasing from us.)

Shipping and Handling fee for non-quality issue return:

REFUND

A. For returned e-bikes or batteries with our provided return label, our warehouse needs five business days upon receiving to confirm the e-bike or battery status.
After we confirm that the returned item is consistent with the buyer's description, a refund will be issue within 1-2 business days.
B. If you return the item by yourself, you need provide us with a picture of the delivery note, tracking number, and carrier name. After the package's logistics track shows delivery, we need five business days to confirm whether the package status is consistent with the buyer's description; we will refund you within 1-2 business days after confirmation.
If the model of the returned e-bike or battery is inconsistent with the order information, Engwe cannot provide a refund;

If the condition of the returned e-bike or battery is inconsistent with the description before the return, a certain percentage of the amount will be deduct. The specific deduction ratio shall be deducted reasonably by Engwe depending on the loss of parts.

How can I get the refund.

If you confirm that you want to return and request return for a refund, you can contact with our support team for a return label, we will refund you after we received the returned parcel.