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Freego FB-20X Step-thru E-Bike

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Freego FB-20X Step-thru E-Bike

Freego FB-20X Step-thru Fat Tire Electric Bike

FB-20X is a city electric bike that can carry cargo and meet daily travel, equipped with removable 48V,25AH lithium battery and 1000W motor. The rear seat is removable and can be fitted with other accessories such as a rear box, rear rack, adding more options according to your situation!


Removable Battery


Equipped with 48V 25Ah removable lithium battery, the lithium battery is lightweight, long-lasting and environmentally friendly. The battery is easy to install and the snap can hold the battery securely. The removable battery also allows you to give your battery a full charge anywhere.




Multi-scene Selectivity


When you are in a different scenario, you can always change the rear seat accessories to meet your riding needs. The rear trunk can help you travel and tour to carry your luggage, and the rear basket can provide you with a greater weight of cargo to pull.




Adjustable Seat


The adjustable seat helps drivers of different sizes find a more comfortable, accustomed and optimal view of the seating position, improving the cyclist's riding comfort.



Features

  • High-Visibility LED:Headlights provide a bright bright center beam and a unique LED circle that lets others see you
  • Multi-functional Display:Smart multifunctional display to record speed, mileage, Battery Capacity and timing. It can monitor your riding in real time.
  • 20" Inch Tire with Inner Tube:With huge 20" x 4" fat tires, explore pressing through obstacles and impacts to give your adventure a steady ride and a consistent speed.
  • Foldable Rear Cargo Rack: Foldable rear cargo rack is convenient for you to fold and store when you remove it, it will not take up more storage space.

What's in the box

  • 20"*4 fat tires*2
  • Batteries and charger
  • Adjustable phone Holder
  • Rear Cargo Rack and rear seat
  • Fenders
  • Pedals*2
  • Front light
  • Bicycle frame
  • Owner's manual

TECH SPECS

  • Type: Electric Cargo Bike
  • Motor Power: 1000W (peak)
  • Battery: 48V, 25Ah (1200Wh)
  • Top Speed: Class 1/2: 20 MPH
    • Class 3: 28 MPH
    • Off Road: +++
    • OFF-ROAD MODE AVAILABLE
  • Range: 60-100km (37-62Miles)
  • Tires: 20'' x 4" inch tire with inner tubes
  • Weight: 27KG (53 LBS)
  • Max Load: 120KG (264.5 LBS)
  • Package Weight: 30KG
  • Transmission Gears: Single Gear
  • Brake System: Front wheel: Mechnical Disc Brake
    • Rear wheel: Mechnical Disc Brake
  • Lights: Head light, Tail warning light
  • Recommended Height: 5'3"-6'4" (160CM - 195CM)
  • Frame Material: High-strength Steel Pipe

Size

  • A. Handlebar Length: 28.0"/ 71cm
  • B. Total Length: 65.0"/ 165cm
  • C. Total Height: 40.2"/ 102cm
  • D. Rear Seat Length: 13.8"/ 35cm
  • E. Driving Width: 25.6"/ 65cm
  • F. Tire Width: 4"/ 10cm
  • G. Wheel Diameter: 21.7"/ 55cm
  • H. Seat to Ground Height: 33.1"/ 84cm
  • I. Wheelbase: 43.3"/ 110cm
  • J. Seat Height from Tire: 4.9"/ 12.5cm
  • K、L、M. Front Frame Size: 5.5"x11.8"x12.6"/ 14*30*32cm
  • N. Battery Length: 15.0"/ 38cm

Note: Manual measurement, there is 0-3 cm error.


Warranty

Warranty details

Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.

 Under warranty.
2-year warranty on Frames and Stems only. And 1-year on Motor, battery, controller and display. 6-month on Throttle, lights and brakes. See details below:

Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.

Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, Freegocanoffer2-year supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buytheparts from Freego and the price-list will be updated time by time.

Note: The following conditions are not covered by warranty

I.Electrical damage caused by improper use of the battery such as using an unapproved charger; Batteryislongtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge batteryresponsiblyand regularly (at least one time per month). If your battery can not be charged because you keep it unchargedmorethan 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy newbatterywith your own cost.

II.Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products arerainresistant, not waterproof. Please use with care!

III.Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.

IV.Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.

V.The warranty does not cover any damage or missing parcels caused by courier services. Once our productsleavewarehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer ingettingcompensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for theproofofany missing or broken items. This proof is the key to get any compensation

Shipping Policy

At Freego, Freego value every customer, and customer satisfaction is our top priority. Freego are doing our best to expedite the process so your package arrives as quickly as possible. Your patience will be greatly appreciated. Thanks for your understanding.

Freego offer local UPS, FedEx, or DHL shipping. Free shipping, no tax is required.

SHIPPING TIME
Shipping from US local warehouses.

For products that are not in stock, Freego will display the arrival time on the product page, if you have any questions, please contact us.

In-stock orders typically ship within 1-3 business days. Please allow 3~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page.

A shipping confirmation email will be sent to your email once the order has shipped.

For some regions, due to geographical location and local shipping policies, Freego will charge some transportation costs. For specific transportation time and costs, please refer to the following:

Regions Shipping Fee Shipping Time
Continental United States + Washington DC Free 3-8 business days
Hawaii + Puerto Rico and other islands / Undeliverable

    Please understand that due to shipping policy, we cannot ship our e-bikes to Hawaii, Puerto Rico and other islands, if you like our e-bikes very much, please contact us and provide a pickup address in the continental United States, and we will be happy to help you send.

    SHIPPING CHANGES


    Before Shipping

    Order cancellation If you cancel the order that was placed in 2 hours, the processing fee will not be charged.
    Replacements and exchanges If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee.
    Change of address No charge fee.

    After Shipping

    Order cancellation If your order is shipped and cannot be modified, you may reject the package and 10% of the item cost will be charged as a cancellation fee. The customer is also responsible for the return shipping cost of $150, Please contact us for the return address: info@Freegousa.com
    Change of address Please contact us, Freego will provide the shipping number and carrier phone number, please contact the carrier by yourself, and the cost incurred shall be borne by the customer.
    Replacements and exchanges A) If you successfully exchange the item, $20 will be charged as a processing fee.
    B) If you fail to change, you may reject the package and 10% of the item cost will be charged as a reshipping fee.
    C) If you want to cancel the order, 10% of the item cost will be charged as the processing fees and the customer is also responsible for the return shipping cost of $150.

    ORDER TRACKING

    You can track your order and shipping & handling information on your account if you have registered one on Freegousa.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to info@Freegousa.com. We will get back to you in 24 hours.

    If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.


    Kindly Notes:

    • Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
    • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
    • It can take a few days to follow order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
    • All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
    • Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.

    Return & Refund Policy

    Return Policy

    In an effort to streamline and ensure a smooth return process, we have updated our return policy to better serve you. For any returns to be accepted, the following conditions must be met:

    • The product must remain unopened and undamaged upon receipt. It should not have undergone any assembly, alterations, or incurred any scratches or damages.
    • The item must be returned in its original packaging to preserve its resale value and ensure it does not impede our ability to resell it.
    • Customers initiating a return will be responsible for covering the return shipping costs.
    • Refunds will be processed after deducting the initial shipping fee and any associated bank transaction charges from the total refund amount. The remaining balance will be refunded to the customer's original payment method or account.

    Freego have implemented these measures due to the high-value nature of Freego product and the substantial costs involved in its transportation, typically ranging between $150 to $250. Freego strongly advise customers against making impulsive purchases and urge them to refrain from casual returns upon receiving the product. Even if Freego accept a return without affecting Freego ability to resell the item, Freego are obliged to deduct the incurred shipping costs and relevant bank transaction charges (such as credit card processing fees) from the refund. It is imperative to ensure that FreeGo does not incur any losses before Freego can proceed with refunding the remaining balance to the buyer.

    This policy aims to maintain the quality of Freego products and ensure a fair process for both Freego customers and Freego business. Freego appreciate your understanding and cooperation in adhering to these guidelines.

    Should you have any further queries or require assistance regarding Freego return policy, please feel free to reach out to Freego customer service team.


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