TERMS OF SERVICE
This website is operated by TRUEFORM Runner. Throughout the site, the terms “TrueForm”, “us” and “TrueForm” refer to TrueForm Runner. TrueForm Runner offers this website, including all information, tools and services available from this site to you, the user, conditioned upon TrueForm acceptance of all terms, conditions, policies and notices stated here.
By visiting TrueForm site and/ or purchasing something from us, you engage in TrueForm “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using TrueForm website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. TrueForm reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to TrueForm website. It is TrueForm responsibility to check this page periodically for changes. TrueForm continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
TrueForm store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell TrueForm products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in TrueForm state or province of residence, or that you are the age of majority in TrueForm state or province of residence and you have given us TrueForm consent to allow any of TrueForm minor dependents to use this site.
You may not use TrueForm products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in TrueForm jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of TrueForm Services.
SECTION 2 - GENERAL CONDITIONS
TrueForm reserve the right to refuse service to anyone for any reason at any time.
You understand that TrueForm content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
TrueForm are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at TrueForm own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for TrueForm reference only. TrueForm reserve the right to modify the contents of this site at any time, but TrueForm have no obligation to update any information on TrueForm site. You agree that it is TrueForm responsibility to monitor changes to TrueForm site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for TrueForm products are subject to change without notice.
TrueForm reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
TrueForm shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to TrueForm Return Policy.
TrueForm have made every effort to display as accurately as possible the colors and images of TrueForm products that appear at the store. TrueForm cannot guarantee that TrueForm computer monitor's display of any color will be accurate.
TrueForm reserve the right, but are not obligated, to limit the sales of TrueForm products or Services to any person, geographic region or jurisdiction. TrueForm may exercise this right on a case-by-case basis. TrueForm reserve the right to limit the quantities of any products or services that TrueForm offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. TrueForm reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
TrueForm do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet TrueForm expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
TrueForm reserve the right to refuse any order you place with us. TrueForm may, in TrueForm sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that TrueForm make a change to or cancel an order, TrueForm may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. TrueForm reserve the right to limit or prohibit orders that, in TrueForm sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at TrueForm store. You agree to promptly update TrueForm account and other information, including TrueForm email address and credit card numbers and expiration dates, so that TrueForm can complete TrueForm transactions and contact you as needed.
For more detail, please review TrueForm Returns Policy.
SECTION 7 - OPTIONAL TOOLS
TrueForm may provide you with access to third-party tools over which TrueForm neither monitor nor have any control nor input.
You acknowledge and agree that TrueForm provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. TrueForm shall have no liability whatsoever arising from or relating to TrueForm use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at TrueForm own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
TrueForm may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via TrueForm Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. TrueForm are not responsible for examining or evaluating the content or accuracy and TrueForm do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
TrueForm are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at TrueForm request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that TrueForm may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. TrueForm are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
TrueForm may, but have no obligation to, monitor, edit or remove content that TrueForm determine in TrueForm sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that TrueForm comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that TrueForm comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. TrueForm take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
TrueForm submission of personal information through the store is governed by TrueForm Privacy Policy. To view TrueForm Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on TrueForm site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. TrueForm reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted TrueForm order).
TrueForm undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate TrueForm intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. TrueForm reserve the right to terminate TrueForm use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
TrueForm do not guarantee, represent or warrant that TrueForm use of TrueForm service will be uninterrupted, timely, secure or error-free.
TrueForm do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time TrueForm may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that TrueForm use of, or inability to use, the service is at TrueForm sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for TrueForm use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TrueForm Runner, TrueForm directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from TrueForm use of any of the service or any products procured using the service, or for any other claim related in any way to TrueForm use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, TrueForm liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless TrueForm Runner and TrueForm parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of TrueForm breach of these Terms of Service or the documents they incorporate by reference, or TrueForm violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use TrueForm Services, or when you cease using TrueForm site.
If in TrueForm sole judgment you fail, or TrueForm suspect that you have failed, to comply with any term or provision of these Terms of Service, TrueForm also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to TrueForm Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern TrueForm use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby TrueForm provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
TrueForm reserve the right, at TrueForm sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to TrueForm website. It is TrueForm responsibility to check TrueForm website periodically for changes. TrueForm continued use of or access to TrueForm website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
REFUND POLICY
RETURNS
TrueForm return policy allows you to send back TrueForm purchase, within 30 days of the date you receive delivery, for an exchange or a refund of the purchase price less fees:
ORDER CANCELLATION:
Prior to shipping: 3% credit card fee plus $25 admin fee.
Once shipped but not yet delivered: 3% credit card plus 10% restocking fee plus outbound shipping fee.
Once delivered (within 30 days of delivery): 3% credit card plus 10% restocking fee outbound shipping plus return shipping to Chester, CT.
Goods must be returned in the original packing including pallet otherwise a box and pallet delivery fee will be charged - 860.895.8533*
*Does not apply with White Glove Delivery.
REFUND (WHERE APPLICABLE)
Once TrueForm item is received and inspected, TrueForm will send you an email to notify you that TrueForm have received TrueForm returned item. TrueForm will also notify you of the approval or rejection of TrueForm refund. If you are approved, then TrueForm refund will be processed, and a credit will automatically be applied to TrueForm credit card or original method of payment.
LATE OR MISSING REFUNDS (WHERE APPLICABLE)
If you haven’t received a refund yet contact TrueForm credit card company, it may take some time before TrueForm refund is officially posted. Next contact TrueForm bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received TrueForm refund, please contact us.
EXCHANGES (WHERE APPLICABLE)
After 30 days TrueForm only replace items under warranty, for example if they are defective or damaged. If you wish to exchange TrueForm TRUEFORM.TRAINER for a TRUEFORM.RUNNER please send us an email. Please check TrueForm warranty to understand which shipping and return shipping charges are covered. To return TrueForm product, you should contact TrueForm Orders department.
SHIPPING POLICY
Once your order has shipped, you will receive an email from our shipping department with the tracking number.
We anticipate shipping within 10-14 business days unless otherwise stated in a product or a specific offer's terms and conditions.
TYour TRUEFORM is shipped via FedEx.
Depending on the shipping option you choose, TrueForm TRUEFORM will be delivered:
Basic Economy by Appointment: Front Door, Back Door, or Garage with signature required. No assembly or installation.
In addition TrueForm can offer two additional options (not available in all areas)
- Premium by Appointment: Room of choice on any floor in the house with packing removal. No assembly or installation.
- White Glove Delivery: Room of choice on any floor in the house with packing removal, assembly and installation - hop on and run!
Please contact our Sales Team at 860-895-8533 or contact us HERE for a quote.
