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The new generation of Ghost E-Bike now boasts a powerful 500W motor that enables riders to easily tackle any incline or terrain with a top speed of up to 25 miles per hour. The large 48V 15AH LG Cells battery provides up to 40 miles of riding time on a single charge. Take Ghost for a ride and start your cycling journey today!
Blaze new trails and embrace the thrill of uncharted paths with Ghost
Velowave electric mountain bikes are equipped with adjustable aluminum alloy large hydraulic shock-absorbing front forks, which can be adjusted to suit different road conditions. The front wheel of the e-bike is equipped with a safety washer to prevent the wheel from falling off.
Equipped with a 500W high-speed brushless motor, it provides strong power and climbing ability and reaches the peak speed stably.
Shimano 7-speed drivetrain provides accurate and smooth shifting capability. It easily shifts to tackle those hills during riding. Dual disc brake provides immediate responsive braking to ensure safe riding.
Monitor display functions - speed data, assist level, battery indicator, mileage display. The versatile color LCD display makes it easy to read day and night.
Equipped with a 48V/15AH lithium battery and LG battery, it can travel 25-40+ miles per full charge. The removable waterproof battery supports fast charging. It can be charged to about 80% in 4 hours and fully charged in 8 hours.
The body is constructed from a 6061 aluminum frame that perfectly houses the battery, controller, and wiring harness, contributing to the vehicle's streamlined, clean look.
High-luminance Headlight-The bright headlight provides a safer and more enjoyable environment for night riding.
Dual Disc Brake provide superior braking performance and durability.
At night, they glow when the lights of vehicles behind you illuminate the reflectors, preventing rear-end collisions when riding at night.
Two-Year Warranty:
Velowave provide a 2-year warranty on Velowave electric bikes frame.
One-Year Warranty:
A 1-year warranty on all electronic parts (including battery, motor, controller, display, lights)
Apart from manufacturing defects that could be present, parts that wear due to normal use (such as tires, brake pads, chains, etc) are not included in the warranty but may be replaced on a case-by-case basis within the first 60 days. We shall not be liable if you install, operate, clean, or maintain your ebike without following the owners' manual instructions. Misuse, abuse, alteration, and natural disasters are not included in this warranty.
Note: No official warranty is provided for used e-bikes.
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
BEFORE SHIPMENT: We will cancel the order for free, but we cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request.
AFTER SHIPMENT: Requests to cancel an order or reject a package after shipment will incur a processing fee of 10% of the purchase price.
The customer needs to email Velowave’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Velowave will email the customer a cancellation notification email. The customer shall not send a return package to Velowave without receiving notification. Velowave will reject all shipments that are not scheduled to arrive, and the customer is responsible for any related fee or loss.
FREE REPLACEMENT
Customers may return the product due to serious shipping damage (affecting the use of functions) or missing parts. For us to better understand the problem and solve it effectively, photos and / or videos are REQUIRED as evidence.
*Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.
Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:
Possible Solutions:
14 DAYS RETURNS
For e-bike products: We allow you to return any item in new and unused condition within 14 days of receipt for a refund with no restocking fee, minus $200 shipping fee ($200/item deducted from refund). The customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.
Returns of used items. Any items returned in a used condition may be returned within 14 days. However, there is a return shipping fee of $200 per item and a restocking fee of fifty percent (50%) of the purchase price (both deducted from refund), in addition, the customer is responsible for arranging and paying any charges for return shipping, which may vary depending on the shipping company selected. For customers who want to return the product for their own reasons, Velowave will not bear the shipping cost of returning the package.
To be eligible for a return, the customer must meet the terms instructed below:
For accessories products: any returned accessory or replacement part must be unused, free of wear and tear, dirt, dust, fragrance, or other signs of use. It must be sealed and unopened in the same packaging and condition you received it. We will charge $20 for return shipping ($20/item will be deducted from the refund). The customer is responsible for arranging and paying for return shipping, which may vary depending on the carrier selected.
Please notice: if a customer decided to arrange the return shipment by himself and the request has been confirmed by Velowave’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Velowave will not be responsible for any damage, loss, or other accident to the shipment arranged by the customer.
Non-returnable/non-refundable Items:
Please understand that any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one ebike or multiple ebike. Once our warehouse has received the returned product(s) and checked to confirm it meets our return condition, we will deduct any applicable fee and send the remaining refund according to the customer's original payment method. We will refund within 3 business days.
Customers are encouraged to check with their credit card company and/or bank if the refund has not been posted to their account within three days of being issued. Delays may occur due to the different fund transfer procedures in different financial institutions. Please contact us at cs@velowavebikes.com if the customer has not received the refund after ten business days.
