Limited Warranty

This Limited Warranty Gives You Specific Legal Rights, And You May Also Have Other Rights Which Vary From State To State

Basi Systems Warrant That During The Warranty Period, The Product Will Be Free From Defects In Materials And Workmanship.

Basi Systems Responsibility For Defective Goods Is Limited To Repair, Replacement Or Refund As Described Below In This Limited Warranty.

To The Extent Not Prohibited By Law, This Limited Warranty Is Exclusive And In Lieu Of All Other Warranties, Oral, Written, Statutory, Express Or Implied. Except For The Express Warranties Contained In This Limited Warranty And To The Extent Not Prohibited By Law, Basi Systems Disclaim All Other Warranties, Expressed Or Implied, Statutory Or Otherwise, Including Without Limitation, The Warranties Of Merchantability And Fitness For A Particular Purpose. Some States Do Not Allow Disclaimers Of Implied Warranties, So This Disclaimer May Not Apply To You. To The Extent Such Warranties Cannot Be Disclaimed Under The Laws Of Your Jurisdiction, Basi Systems Limit The Duration And Remedies Of Such Warranties To The Duration Of This Express Limited Warranty. Some States Do Not Allow Limitations On How Long An Implied Warranty Lasts, So The Above Limitation May Not Apply To You.

Who May Use This Limited Warranty?

Bodynetworx Worldwide, LLC extends this limited warranty only to the consumer who originally purchased the product. This limited warranty does not extend to any subsequent owner or other transferee of the product.

What Does This Warranty Cover?

BASI Systems offer the following limited warranty. This limited warranty becomes effective on the invoice date of the original purchase and extends to the time limits expressed in this limited warranty. Any parts that are repaired or replaced under this limited warranty will follow the original warranty period. BASI Systems may change the availability of this limited warranty at BASI Systems discretion, but any changes will not be retroactive.

BASI Systems guarantee that BASI Systems products will be free from defects in material or workmanship for the duration of the applicable warranty period. If you have a defective product that you believe is covered in this limited warranty, it is important to follow the proper return procedure set forth in this limited warranty.

Defective parts that conform to the limited warranty guidelines will be repaired, replaced, or refunded at the sole discretion of Bodynetworx in accordance with the following terms:

• The repair or replacement is due to a manufacturing or materials defect.
• The part has been used only for the intended purpose, and the safety, usage, and maintenance guidelines have been followed.
• The defect is not due to wear and tear, scratches, tears or stains to fabric, misuse, unauthorized modifications, unauthorized repair or failure to comply with instructions
• The defect is not due to exposure to cosmetic oils or chemicals, harsh chemicals, bleach, exposure to industrial fallout, chemical fallout, tree sap, sand, mud, salt or abrasive natural or chemical causes.
• The defect is not due to submergence of a part in water, indoor flooding or fire damage.
• The part is owned by the original retail purchaser, and proof of purchase is demonstrated. The warranty is not transferable.
• The claim is made within the proper warranty period.

What Does This Warranty Not Cover?

• This limited warranty does not cover any damage due to:
• transportation;
• storage;
• improper use;
• failure to follow the product instructions or to perform any preventive maintenance;
• modifications;
• unauthorized repair;
• normal wear and tear; or
• external causes such as accidents, abuse, or other actions or events beyond BASI Systems reasonable control.

If any box/ product damage or missing box/part is noticed at the time of delivery, it must be documented on the Proof Of Delivery document, otherwise Basi Systems will not accept any liability. A claim for damaged or missing box/parts must be made within 5 (five) business days of delivery with this signed proof of delivery document

What Is The Period Of Coverage?

Ten Year Warranty
Offered for the frame and structural components for barrels (Ladder Barrel, Spine Corrector), chairs (Wunda Chair, F2 Chair), wall system products (Wall Unit, Wall Tower, Ped-A-Pul) and Reformer gearbar and footbar mechanisms.

Two Year Warranty
Offered for springs and mechanical components.

Ninety Day Warranty
Offered for upholstered parts, ropes, straps, and loops. This does not cover wear-and-tear, stains, indentations, scratches or defects arising from abuse or use of harsh chemical cleansers. If the identical fabric is unavailable, an equivalent will be provided.

What Are Your Remedies Under This Warranty?
With respect to any defective product during the warranty period, described above, we will, in our sole discretion, repair or replace such product (or the defective part) or refund the purchase price of such product.

How Do You Obtain Warranty Service?
To obtain warranty service, you must email Customer Service at usoffice@basisystems.com during the warranty period to obtain a Return Authorization (RA) number. No warranty service will be provided without a RA number.

Limitation Of Liability
The Remedies Described Above Are Your Sole And Exclusive Remedies And Our Entire Liability For Any Breach Of This Limited Warranty. Our Liabiltiy Shall Under No Circumstances Exceed The Actual Amount Paid By You For The Defective Product, Nor Shall We Under Any Circumstances Be Liable For Any Consequential, Incidental, Special Or Punitive Damages Or Losses, Whether Direct Or Indirect. Some States Do Not Allow The Exclusion Or Limitation Of Incidental Or Consequential Damages, So The Above Limitation Or Exclusion May Not Apply To You.

• Except for any products designated as non-returnable, BASI Systems may accept returns that have been agreed to and authorized by Bodynetworx. Only items purchased directly from Bodynetworx may be directly returned to Bodynetworx. Please contact your reseller or third-party retailer, if the product was not purchased through Bodynetworx direct sales.
• Defective equipment will be repaired or replaced according to the product warranty of the purchased product.
• If agreed by Bodynetworx to repair or replace your equipment, it is required that your product be returned for inspection and analysis at BASI Systems manufacturing facility prior to repairing or replacing the product.
• The returned product / products need to be properly re-packed in original packaging and sent in new-like condition with a copy of the original invoice included.
• All returns must be agreed to and authorized by Bodynetworx. All authorized returns must include a return authorization (RA) number. To return products, you must call +1(917) 274-9700 or email Customer Service at usoffice@basisystems.com to obtain an RA number before shipping your product. No returns of any type will be accepted without an RA number.
• Any returns made without prior authorization or an RA number will not be processed and all incurred charges—shipping or other—will be the responsibility of the returning party. A 20% restocking fee will be applicable to returned items.
• Bodynetworx must receive your request for an RA within 30 days from the date of shipment (the date stated on the invoice) and must receive the returned items within 30 days from the date on which you receive the RA number.
• Once product or products are received and inspected, Bodynetworx is free to exchange the returned item, issue a credit toward a future purchase, or issue a refund at its option.
• Original outbound shipping charges are not refundable. You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. BASI Systems therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
• ny products purchased with custom size, customized material or custom configuration cannot be returned or replaced.
• BASI Systems Offer No Refunds On Any Products Designated On This Site As Non-Returnable, Including But Not Limited To The Following Products:

Custom products: any product ordered with custom upholstery or equipment configuration.

Equipment: Reformers (Reformer, Reformer with Tower, Reformer Combo), Towers and Trapeze Systems (Cadillac, Reformer with Tower, Reformer Combo, Wall Tower, Wall Unit), Chairs and Barrels (Wunda Chair, Arm Chair Barrel Set, Ladder Barrel, Spine Corrector, Spine Corrector with F2 System), Upgrades (F2 System, F2 System with Accessory Package, Tower Only, Trapeze Only), Options and Other Pilates Equipment (Ped-A-Pull, Ped-A-Pull without Stool, Raised Mat, Jump Board, Jump Board for Reformer Combo, Arc, Cushion Block)

Non-equipment products: springs, mat conversions.

SHIPPING POLICY 

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@topsportstech.com. 

The Estimated Delivery on the product page is an estimate, therefore if the product arrives outside of the estimated delivery window the customer will hold no action.  Top Sports Tech will do its best to communicate shipping delays but cannot control global and local supply chain issues. 

No Shipping outside the USA's Continental 48 States unless otherwise specified by a Top Sports Tech representative

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering. 

• Threshold Shipping:This involves the item being brought onto your porch, or into a sheltered/garage area. 
• White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! 

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE

RETURN AND REFUND POLICY

Cancellations & Refunds:At Top Sports Tech we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to sales@topsportstech.com or call us at (469) 518-4269

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (469) 518-4269 or email sales@topsportstech.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provideestimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of Top Sports Tech control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from Top Sports Tech, you are acknowledging the following of the Exchange Agreement:

• I understand I am to  inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to top sports tech within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, that I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 20%. 
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Top Sports Tech.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Top Sports Tech (such as manufacturing and logistical constraints of our partner companies).

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to sales@topsportstech.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The Top Sports Tech default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page. 

Nearly all of our products have guarantee warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details. 

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or a store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. 

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@topsportstech.com.

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive, and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive,please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact sales@topsportstech.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.