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Freego FB-20X Step-thru Fat Tire Electric Bike
FB-20X is a city electric bike that can carry cargo and meet daily travel, equipped with removable 48V,25AH lithium battery and 1000W motor. The rear seat is removable and can be fitted with other accessories such as a rear box, rear rack, adding more options according to your situation!
Equipped with 48V 25Ah removable lithium battery, the lithium battery is lightweight, long-lasting and environmentally friendly. The battery is easy to install and the snap can hold the battery securely. The removable battery also allows you to give your battery a full charge anywhere.
When you are in a different scenario, you can always change the rear seat accessories to meet your riding needs. The rear trunk can help you travel and tour to carry your luggage, and the rear basket can provide you with a greater weight of cargo to pull.
The adjustable seat helps drivers of different sizes find a more comfortable, accustomed and optimal view of the seating position, improving the cyclist's riding comfort.
Note: Manual measurement, there is 0-3 cm error.
Warranty details
Freego offers a 2-year limited Manufacturer Warranty for the Original Retail Purchaser only. It is the dealer’s responsibility to offer Call service and repair job to his customers. Within 2 years from the date of purchase, Freego only offers Free Spare Parts (under warranty) to the dealer as well as online technical supports. Parts supply validity is 2 years maximum.
Under warranty.
2-year warranty on Frames and Stems only. And 1-year on Motor, battery, controller and display. 6-month on Throttle, lights and brakes. See details below:
Notes: The rest parts which are not stated above are NOT covered by the WARRANTY including but not limitedto all Wear and tear items: Shifter,Bearings, Brake Pads, Disc Pad, Chains, Free Hub Bodies, , and casings, Spokes, Sprockets, Stripped threads/bolts, Tools, Fasteners (screws) and Rubber moving parts.
Not covered by Warranty. If the bike is broken by man-made damage or out of warranty, Freegocanoffer2-year supply of Replacement Parts to make sure the product can keep workable status. The dealer shall buytheparts from Freego and the price-list will be updated time by time.
Note: The following conditions are not covered by warranty
I.Electrical damage caused by improper use of the battery such as using an unapproved charger; Batteryislongtime left uncharged, or plugging the power cable in the wrong way is not covered. Please charge batteryresponsiblyand regularly (at least one time per month). If your battery can not be charged because you keep it unchargedmorethan 1 month, the battery may enter into deep sleeping mode that can not work again. You have to buy newbatterywith your own cost.
II.Water damage caused by improper use in snow, wet or flooded conditions is not covered. Our products arerainresistant, not waterproof. Please use with care!
III.Damage caused by accidents, disasters, or improper use such as racing or jumping or overweight is not covered.
IV.Damage caused by not following the User’s Manual or not following proper maintenance procedures is not covered.
V.The warranty does not cover any damage or missing parcels caused by courier services. Once our productsleavewarehouse Freego have absolutely no control over them. However Freego are willing to assist the buyer ingettingcompensation from the courier service. Freego suggest the buyer to contact the shipping carrier first for theproofofany missing or broken items. This proof is the key to get any compensation
At Freego, Freego value every customer, and customer satisfaction is our top priority. Freego are doing our best to expedite the process so your package arrives as quickly as possible. Your patience will be greatly appreciated. Thanks for your understanding.
Freego offer local UPS, FedEx, or DHL shipping. Free shipping, no tax is required.
SHIPPING TIME
Shipping from US local warehouses.
For products that are not in stock, Freego will display the arrival time on the product page, if you have any questions, please contact us.
In-stock orders typically ship within 1-3 business days. Please allow 3~8 business days for your shipment to arrive at your address. For pre-orders, please refer to the shipping date on the product page.
A shipping confirmation email will be sent to your email once the order has shipped.
For some regions, due to geographical location and local shipping policies, Freego will charge some transportation costs. For specific transportation time and costs, please refer to the following：
| Regions | Shipping Fee | Shipping Time |
| Continental United States + Washington DC | Free | 3-8 business days |
| Hawaii + Puerto Rico and other islands | / | Undeliverable |
Please understand that due to shipping policy, we cannot ship our e-bikes to Hawaii, Puerto Rico and other islands, if you like our e-bikes very much, please contact us and provide a pickup address in the continental United States, and we will be happy to help you send.
SHIPPING CHANGES
Before Shipping
| Order cancellation | If you cancel the order that was placed in 2 hours, the processing fee will not be charged. |
| Replacements and exchanges | If a customer ordered the wrong model and wants to place a new order, after the second order is received, the original order will not be charged any processing fee. |
| Change of address | No charge fee. |
After Shipping
| Order cancellation | If your order is shipped and cannot be modified, you may reject the package and 10% of the item cost will be charged as a cancellation fee. The customer is also responsible for the return shipping cost of $150, Please contact us for the return address: info@Freegousa.com |
| Change of address | Please contact us, Freego will provide the shipping number and carrier phone number, please contact the carrier by yourself, and the cost incurred shall be borne by the customer. |
| Replacements and exchanges | A) If you successfully exchange the item, $20 will be charged as a processing fee. B) If you fail to change, you may reject the package and 10% of the item cost will be charged as a reshipping fee. C) If you want to cancel the order, 10% of the item cost will be charged as the processing fees and the customer is also responsible for the return shipping cost of $150. |
ORDER TRACKING
You can track your order and shipping & handling information on your account if you have registered one on Freegousa.com. If you haven't registered on our site, you can also track your order here with your order number. For more shipping information, send an email to info@Freegousa.com. We will get back to you in 24 hours.
If you haven't received the bike, however, the logistics order shows the goods have been signed. In this situation, please contact us in 3 business days. Otherwise, after 3 working days, we will no longer deal with this issue, and customers need to contact the corresponding logistics company to solve this issue.
Kindly Notes:
Return Policy
In an effort to streamline and ensure a smooth return process, we have updated our return policy to better serve you. For any returns to be accepted, the following conditions must be met:
Freego have implemented these measures due to the high-value nature of Freego product and the substantial costs involved in its transportation, typically ranging between $150 to $250. Freego strongly advise customers against making impulsive purchases and urge them to refrain from casual returns upon receiving the product. Even if Freego accept a return without affecting Freego ability to resell the item, Freego are obliged to deduct the incurred shipping costs and relevant bank transaction charges (such as credit card processing fees) from the refund. It is imperative to ensure that FreeGo does not incur any losses before Freego can proceed with refunding the remaining balance to the buyer.
This policy aims to maintain the quality of Freego products and ensure a fair process for both Freego customers and Freego business. Freego appreciate your understanding and cooperation in adhering to these guidelines.
Should you have any further queries or require assistance regarding Freego return policy, please feel free to reach out to Freego customer service team.
